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Frequently Asked Questions

Q. DO YOU AUTOMATICALLY RENEW MY MAGAZINES?

A. Hair's How Magazine DOES NOT automatically renew subscriptions. If you wish to renew your magazine subscription, you must place a renewal order via our website.

Q. CAN I RETURN, EXCHANGE OR ORDER?

A. Please review the Terms and Conditions page on our website regarding cancellations.

Q. I JUST SUBSCRIBED TO THE MAGAZINE. WHEN SHOULD I EXPECT TO GET THE FIRST ISSUE?

A. We advise our subscribers that it can take from 8 to 12 weeks for the first issue to be received depending on the date the subscription was submitted. Remember that our magazine is bi-monthly, but our collection books are expected to be received sooner.

If more than the expected time has passed and you have not received your first issue, please contact us or send an email through our contact page.

Please include the following information:

1. Your name and address
2. Order date
3. Order number
4. Magazine or book you are inquiring about
5. Indicate if it is a new order or renewal order
6. Copy of your confirmation e-mail (if applicable)

Q. WHY DO I GET AN ERROR MESSAGE WHEN I TRY TO COMPLETE MY ORDER?

A. If you get an error or a "page cannot be displayed" message then the website might be down or something could be wrong with the site - in that case, please call us at our toll free number, 1-866-691-0129 and we will gladly process your order by phone.

Q. I WANTED TO ORDER THE 20 HAIRCUT STEP-BY-STEP, BUT I CAN'T SEEM TO BE ABLE TO. I AM A HAIRDRESSER AND I HAVE TRIED CALLING. HELP!

A. 1. Please log in or register.
2. Go to the Step-by-Step section of the shop.
3. Buy any number of step-by-step techniques.
4. Return to the Step-by-Step Gallery. Once you log in to your account, in the left menu you may see the balance of your used and available techniques.



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